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JIOCX Voice Templates

The Voice JIOCX Templates module allows businesses utilizing Reliance JioCX as their enterprise Outbound Dialing (OBD) and Interactive Voice Response (IVR) provider to create, configure, and manage voice campaign templates. Register pre-recorded audio files (.mp3 or .wav), link regulatory DLT Template IDs (TE ID), configure static or dynamic call modes, define call scripts, and test playback through the built-in mobile call preview before launching voice broadcasts.

WhiteStart Manage JIOCX Voice Templates Overview

1. Navigating to JIOCX Voice Templates

Section titled “1. Navigating to JIOCX Voice Templates”
Main Sidebar ➔ Campaigns ➔ Manage Templates ➔ Voice ➔ JIOCX
  1. In the main navigation sidebar on the left, click Campaigns to expand the channel menu.
  2. Select Manage Templates.
  3. In the sub-navigation drawer, expand the Voice accordion and select JIOCX.
  4. The Voice JIOCX Templates dashboard opens, listing all registered voice templates, Template IDs, call types, call modes, and review statuses.

2. Managing the JIOCX Voice Templates Table

Section titled “2. Managing the JIOCX Voice Templates Table”

The main templates table provides complete visibility over all voice templates and IVR scripts mapped to your JioCX provider account.

WhiteStart JIOCX Voice Templates Table

Table Controls & Toolbar Options

Section titled “Table Controls & Toolbar Options”
  • Voice Account (CLI) Selector: Switch between connected JioCX voice accounts or trunk profiles (e.g., test).
  • Search Input (Search across all columns...): Search any template by name, Template ID, type, or creation date.
  • Refresh Button (🔄): Synchronizes and reloads the template status list in real time without refreshing your browser.
  • Columns Menu (Columns): Toggle the visibility of specific data columns in the table (Template Name, Template ID, Type, Call Mode, Status, Created Date, Actions).
  • Order Menu (Order): Rearrange the sequence of table columns or adjust sorting priority using drag-and-drop handles.
  • Create Template (+ Create Template): Opens the voice template creation wizard.

Table Columns Reference

Section titled “Table Columns Reference”
Column Header Description Example / Values
Template Name The internal identifier assigned to this template in WhiteStart. temp, temp-voice, Signup Message
Template ID The numerical identifier generated or mapped via JioCX OBD systems. 100710071007, 123123213213
Type Regulatory classification assigned to the voice broadcast. Promotional, Service & Transactional
Call Mode Dialing audio mechanism configured for the broadcast. Static Recording, Dynamic Recording
Status WhiteStart synchronization and carrier approval status. Approved (green badge), Pending (yellow badge)
Created Date Timestamp when the voice template was created. 01/09/2026
Actions Record management triggers to edit (✏️) or delete (🗑️) the template. Click ✏️ to edit or 🗑️ to delete a template record.

3. Creating a JIOCX Voice Template

Section titled “3. Creating a JIOCX Voice Template”

Click the orange + Create Template button at the top right of the dashboard to open the New JioCX Voice Template designer.

WhiteStart New JIOCX Voice Template Builder

Step-by-Step Configuration

Section titled “Step-by-Step Configuration”
  1. Voice Account (CLI) (*): Select your connected JioCX voice calling line account from the dropdown (e.g., test).
  2. Template Name (*): Enter a clear, descriptive internal name for your template (e.g., Signup Message, temp-voice).
  3. Mode Of Call (*): Select the audio playback method:
    • Record Call Without Variable (Static): Plays a single uniform pre-recorded audio file to all recipients.
    • Dynamic Recording: Accommodates dynamic inserts or IVR variable prompts.
  4. DLT Template ID (TE ID) (*): Enter the mandatory Telecom Entity (TE) Template ID approved on the telecom DLT portal for voice OBD broadcasts (e.g., 131313).
  5. Call Type (*): Select the regulatory classification (e.g., Promotional or Service & Transactional).
  6. Category of Call: Select the relevant industry category (e.g., Real Estate, Education, Health, Banking, Other).
  7. Upload Voice File (MP3/WAV): Upload your pre-recorded voice audio file:
    • Supported formats: .mp3 or .wav strictly required for the OBD API.
    • Maximum file size: 25MB.
  8. Voice Content / Script (*): Enter the complete textual transcript or script corresponding to the audio recording.
    • Critical Rule: A transcript is mandatory for carrier regulatory auditing and verification.
  9. Live Mobile Preview: Verify caller identity presentation (Business Name) and test simulated call reception.
  10. Click the orange Create Template button to save and register the template.

4. Understanding Call Types & Categories for JioCX

Section titled “4. Understanding Call Types & Categories for JioCX”

Telephony regulations govern outbound dialing parameters based on message intent and target industry:

Call Types

Section titled “Call Types”
Call Type Purpose Calling Hours & DND Regulations
Promotional Marketing offers, sales announcements, product launches, and commercial discounts. Restricted to daytime calling hours (10:00 AM to 9:00 PM). Automatically filtered and blocked on numbers registered with the National Do Not Disturb (DND) registry.
Service & Transactional Account alerts, appointment reminders, critical updates, and operational notices. Allowed 24/7. Delivered to all registered customer numbers regardless of DND status.

Categories of Call

Section titled “Categories of Call”
  • Real Estate: Property launch announcements, site visit reminders, and development updates.
  • Education: Course reminders, exam result alerts, and institution updates.
  • Health: Medical checkup reminders, appointment confirmations, and healthcare notices.
  • Banking: Payment reminders, security advisories, and transactional confirmations.
  • Other: General business announcements and corporate communications.

5. Using Linked JioCX Voice Templates in Bulk Campaigns

Section titled “5. Using Linked JioCX Voice Templates in Bulk Campaigns”

Once configured and approved under JioCX, templates become immediately selectable for automated outbound dialing:

  1. Navigate to Campaigns ➔ Voice.
  2. Click + Create New Campaign.
  3. Under Sender Account, select your connected JioCX provider trunk account.
  4. Under the Message Template dropdown, choose your configured voice template (e.g., Signup Message or temp-voice).
  5. Choose your target audience (CSV Upload or CRM Segment) and launch immediately or schedule a dialing window.