Smartping RCS Templates

The RCS Smartping Templates module enables organizations using Smartping’s RCS Business Messaging (RBM) infrastructure to build, test, and deploy interactive, verified message templates. Support verified brand sender IDs, high-resolution media headers, action chips (Reply, URL redirection, phone dialing), and multi-card horizontal product carousels for outbound marketing campaigns and automated customer communication directly on Android native messaging apps.

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1. Navigating to Smartping RCS Templates

Main Sidebar ➔ Campaigns ➔ Manage Templates ➔ RCS ➔ Smartping

1. In the main navigation sidebar on the left, click Campaigns to expand the menu options.
2. Select Manage Templates.
3. In the sub-navigation drawer, expand the RCS accordion and select Smartping.
4. The RCS Smartping Templates dashboard opens, listing all registered templates, unique template identifiers, format types, and verification statuses.

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2. Managing the Smartping RCS Templates Table

The main templates table provides complete visibility over all RCS templates configured under your Smartping integration.

Table Controls & Toolbar Options

• RCS Account Selector: Switch between connected Smartping bot accounts or sender agents (e.g., WhiteStart SmartPing).
• Search Input (Search across all columns...): Search any template by name, Template ID, or format type.
• Refresh Button (🔄): Synchronizes and reloads the template status list in real time without refreshing your browser.
• Columns Menu (Columns): Toggle the visibility of specific data columns in the table (Template Name, Template ID, Type, Status, Actions).
• Order Menu (Order): Rearrange the sequence of table columns or adjust sorting priority using drag-and-drop handles.
• Create Template (+ Create Template): Opens the template builder wizard.

Table Columns Reference

Column Header	Description	Example / Values
Template Name	The internal identifier assigned to this template in WhiteStart.	WhiteStart_Intro, whitestart_launch_plan
Template ID	The unique UUID identifier generated for carrier routing.	00e73b74-b97d-444c-a343-7991bc014183
Type	Layout architecture format of the RCS template.	rich_card, text_message, carousel
Status	WhiteStart synchronization and carrier approval status.	pending (yellow badge), approved (green badge)
Actions	Record management triggers to edit (✏️) or delete (🗑️) the template.	Click ✏️ to edit or 🗑️ to delete a template record.

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3. RCS Message Types & When to Use Them

When configuring an RCS template, you must select one of three distinct Message Types based on your messaging intent:

Message Type	Architectural Format	Capacity & Specifications	Ideal Use Cases
Text Message	Plain conversational text with interactive quick-action chips.	• Up to 3 Action Buttons • Plain text body	Account notifications, authentication alerts, verification codes, delivery updates, and simple feedback prompts.
Standalone Rich Card	Single visual card featuring a media banner, title, description, and action buttons.	• Media Banner (Image/GIF) • Card Title (up to 80 chars) • Card Description (up to 2,000 chars) • Up to 4 Action Buttons	Product launches, single-offer promotions, event invitations, webinar registrations, and seasonal sale alerts.
Carousel	Horizontally scrollable multi-card gallery (up to 10 cards).	• Up to 10 Rich Cards • Individual Image per card • Individual Title & Description • Up to 4 Action Buttons per card	E-commerce product catalogs, real estate property listings, course catalogs, travel itineraries, and multi-option service tiers.

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4. Creating a Smartping RCS Template

Click the orange + Create Template button at the top right of the dashboard to open the Create RCS Template designer.

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Format 1: Text Message Template

The Text Message format provides a clean conversational message paired with one-tap action chips.

1. RCS Account: Select your connected Smartping bot agent (e.g., WhiteStart SmartPing).
2. Template Name (*): Enter an internal name (e.g., order_update_text).
3. Message Type: Select Text Message from the dropdown.
4. Message Text (*): Enter the message content into the text area.
5. Buttons (0/3): Click + Add Button to configure up to 3 action chips (see Section 5 for button specifications).
6. Verify your message layout in the Mobile Preview pane on the right side.

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Format 2: Standalone Rich Card Template

The Standalone Rich Card format features a bold visual header banner with descriptive text and interactive CTA buttons.

1. RCS Account: Select your connected Smartping bot agent.
2. Template Name (*): Enter an internal name (e.g., whitestart_launch_plan).
3. Message Type: Select Standalone Rich Card.
4. Card Title (*): Enter a headline (up to 80 characters; 40 characters recommended, e.g., Revolutionize Your Business).
5. Card Description (*): Enter the detailed value proposition or campaign pitch (up to 2,000 characters; 112 characters recommended, e.g., Engage customers like never before with RCS.).
6. Media Height: Select banner presentation height:
   • Short
   • Medium (Standard balanced view)
   • Tall
7. Card Image (*): Click or drag and drop your creative banner.
   • Supported formats: .jpg, .jpeg, .png, .gif
8. Buttons (1/4): Add up to 4 action buttons below the card.

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Format 3: Carousel Template

The Carousel format allows recipients to swipe horizontally through multiple visual cards, each containing its own media banner, description, and independent action buttons.

1. RCS Account & Template Name: Select your account and enter your template title.
2. Message Type: Select Carousel from the dropdown.
3. Configure Card 1:
   • Enter Card Title (up to 80 characters).
   • Enter Card Description (up to 2,000 characters).
   • Set Media Height (e.g., Medium).
   • Upload the Card Image asset.
   • Add up to 4 card-specific action buttons.
4. Add Additional Cards:
   • Click the + Add Another Card button below the card container.
   • Configure Card 2, Card 3, etc., with unique images, headlines, and call-to-action buttons.
   • Click the trash icon (🗑️) on any card container if you wish to remove it.
5. Mobile Preview: Swipe through the simulated mobile screen on the right side to test the carousel scrolling experience.

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5. Action Button Types & Differences

RCS action buttons provide high-converting, native Android system integrations with a single tap.

Click + Add Button to select an action type:

Action Button Type	Limit	Configuration Fields	Mechanism & How It Works
Reply	Up to 4 (Rich Card) / Up to 3 (Text)	Button Text (e.g., I am Interested, Yes, Opt Out)	Dispatches an instant text response from the user back into your Live Inbox chat center. Used for direct response capture, affirmative opt-in, or automated chatbot survey routing.
Open URL	Up to 4 (Rich Card) / Up to 3 (Text)	Button Text (e.g., Visit Website, Book Demo) & URL	Automatically opens the recipient’s default mobile browser (Google Chrome, Samsung Internet) directly to your target landing page, checkout portal, or registration form.
Dial Number	Up to 4 (Rich Card) / Up to 3 (Text)	Button Text (e.g., Call Sales, Support Desk) & Phone Number	Launches the handset’s native phone dialer with your configured phone number pre-filled, enabling immediate one-tap calling without manual copying.

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6. Saving & Submitting Templates

1. Verify the layout, media alignment, and button actions inside the Mobile Preview pane on the right side.
2. Click the orange Create Template button at the bottom of the editor.
3. The template is registered under your Smartping account and submitted for carrier provisioning.
4. Once verified, the template changes from Pending to Approved and becomes immediately available in the Campaigns ➔ RCS module for bulk sending and automated workflows.

Tip

• Ensure that all carousel cards maintain consistent image aspect ratios and matching Media Height settings for smooth horizontal scrolling.
• Use actionable, short button labels (under 25 characters) to avoid text truncation on smaller mobile screens.
• Keep image file sizes optimized (under 2MB) for rapid handset caching and delivery.